In this article, we will review some common best practices for phone banking.
1) Know your contact rate and set goals. Typical phone bankers should be able to dial 40 phone numbers an hour and contact 10 people an hour. Rates will vary depending on your contact list and time you're calling.
2) Have all materials ready. If you're using Organizer's Power Dialer, all you'll need is your mobile device and headphones.
3) Track all conversations and numbers dialed.
Be friendly and smile
People are more likely to engage in conversation with someone that is friendly/approachable, and also enthusiastic about their message. Smiling helps to convey enthusiasm even over the phone.
Stay on message but speak from the heart
Campaigns will typically have a standard script for phone bankers. This should be used as a guide so that callers stay on message and speak succinctly with confidence and knowledge. Once you know what to say, you're able to focus on how to deliver the message.
Don't rush and listen
Speaking at a steady pace allows you to deliver your message clearly and confidently, and makes the interaction more conversational.
Stay positive and keep dialing
People will not always have time to talk or be supporters of your campaign. There are still plenty of supportive people to contact so keep on dialing.
Persuading people and communicating effectively is a skill that requires practice.