In this article we will review some solutions to common issues Workers experience with the Google Maps integrated within the app.
Current GPS Location Dot Doesn’t Show
While canvassing, the current location of device should be represented on the map by a blue dot surrounded by a light blue translucent circle. If you do not see the blue dot, then double check that GPS location is turned on and accessible by the Organizer app. For iOS, Make sure when you open Settings> Privacy> Location Services > Organizer you have selected "While Using the App"
Map is Not Updating
While canvassing, if the map does not update to reflect visited houses (houses do not turn grey and remain green/orange) this indicates a problem with the connection to the 3G/4G network. You can test your network connection by opening a web browser or accessing the App Store/Play Store.
Don’t See Partner’s Door Removed
This is important if you’re assigning two Workers to one turf. To ensure they don't double knock doors and are able to see what the other person in their turf has completed, make sure notifications for the app are enabled. This will update the map and app immediately after they submit a survey.
Red Exclamation Displayed When Canvasser Submits at Correct Location
When a red check or shenanigans displays for the entire canvass and throughout turf, it may mean that no GPS signal is being sent back to our server. This is not related to overall GPS, just whether the app is allowed to use GPS. For iOS, Make sure when you open Settings> Privacy> Location Services > Organizer you have selected "While Using the App"