When conducting a Phone Banking Effort, callers should mark each call with a Disposition that indicates the outcome of the call. The Disposition shows whether the call was successful, whether the phone number is usable, and whether the call should remain in the queue.
| Disposition | Call Outcome | Call Success |
Phone Number Usability for other and future Phone Banking efforts |
Phone Banking Queue |
| They Answered | Completed | Successful | Remains Usable | Removed from queue |
| No One Answered | Incomplete | Unsuccessful | Remains Usable | Remains in queue |
| They Refused the Call | Completed | Unsuccessful | Changes to Unusable | Removed from queue |
| It Was the Wrong Number | Completed | Unsuccessful | Changes to Unusable | Removed from queue |
| The Number is Disconnected | Completed | Unsuccessful | Changes to Unusable | Removed from queue |
| Left Voicemail | Completed | Unsuccessful | Remains Usable | Removed from queue |
For information on how totals are calculated, see Totals in Community Builder vs. Phone Banking Summary.