There are some common issues Canvassers experience that can be easily fixed by adjusting the settings of your mobile device. When troubleshooting, try the following solutions. Try the following solutions and if you continue to have trouble, reach out to Support.
Login Difficulty
If you are repeatedly unable to log in, follow these troubleshooting steps:
- Check your connection by navigating to fast.com to check your internet speed. If it registers anything above 1.0 Mbps, you have a data connection. If this site won't load or shows speeds slower than 1.0 Mbps then your phone's data connection may not be suitable to use the Canvassing app.
- Reset your password and try logging in again. (Resetting your password will involve getting an email from Organizer prompting you to choose a new password, so make sure you have access to your email address.)
- Ask your Organizer Admin to verify that you are currently assigned to an Effort and that the Effort has been launched.
Current GPS Location Dot Doesn’t Show
While canvassing, the current location of a device should be represented on the map by a blue dot surrounded by a light blue translucent circle. If you do not see the blue dot, then double check that GPS location is turned on and accessible by the Organizer app.
For Android devices, open Settings > Location, then switch Location on.
For iOS devices, open Settings > Privacy > Location Services > Organizer and select the option to allow location access While Using the App.
Map Not Updating
While canvassing, the map should update to reflect the houses that you have visited: visited houses turn gray, while unvisited houses remain purple/purple with a “revisit” symbol. If visited houses are not turning gray, this indicates a problem with the network connection. Test your network connection by opening a web browser or accessing the App Store/Play Store.
Network Connection Issues
Network connection issues show up in a variety of ways. For example, your device may not be sending answers as you collect data, or your map may not be updating.
If you are collecting data but you don’t have a network connection, the app will sync and send results back once connection is reestablished. If the map does not update to reflect visited houses (houses do not turn gray and remain purple) during Canvassing, this also indicates a connection problem. The app will sync and the map will reflect visited houses once your connection is reestablished.
To check your connection, try pulling up a few websites on your phone browser or doing a Google search. If you are able to navigate to a site (like fast.com), you have a data connection. If you are unable to do so, your phone does not have a data connection.
To resolve the connection issue, navigate to your phone settings and ensure that Airplane mode is turned off. In Mobile Network Settings, ensure that “Use Packet Data” is turned on.